Contacting the Clinic:
Our Practice Manager Mrs Joan Combs can take appointment booking requests and patient queries by phone on Tuesday to Thursday between 8:30am and 3pm. Outside of these times please text a message or fill in the form below to make a request. If you would like a call back then don't forget to leave a phone number and the best time for us to call you. Please note the office is closed from Friday to Monday and all staff are part time.
Our Number is: 07496080755
We can be contacted at: firstname.lastname@example.org
Clinic email Policy (for existing patients):
Due to the pressure of email requests to the clinic we are looking to restrict the time allocated to answering patient emails. It is understandable that patients may need to ask questions after visiting the clinic but this needs to be balanced against the time we can spend on each email.
Emails that will take Dr Davies more than 5 minutes to answer or will require her to sit down and review the patient records to understand the issue will be billed for at £55 for 15 minutes.
Suggestions to help us to answer your queries quickly and efficiently:
From here they will be triaged by either the Practice Manager Mrs Combs or PA Mrs Sarah Watson. If you could help us by indicating the nature of your email in the subject line this would also be helpful. Examples of who is responsible for common queries:
If your email is forwarded to Dr Davies, then it will be dealt with in turn and generally on a Friday (admin day). This may take 7-10 days due to the amount of other patients also requesting email advice. If your request is urgent then please mark it as such and we will try to deal with it in an appropriate timescale. When ordering prescriptions please do so well in advance to ensure you get the new medication in time.
Please do bear in mind:
One of the most frequent questions we are asked is 'how much will it cost?' We have endeavored to make our fees transparent but do ask if you need clarification. For those wishing to budget for their visit, a fairly typical patient would require:
Fees from April 2018:
15-minute phone consultation with Dr Davies (without written report) £55
New Patient appointment:
This includes preparation of your case from the online questionnaires, 40-50 minutes with Dr Davies and the remainder of the time will usually be spent with Nutritional Therapist going through the treatment protocol agreed with Dr Davies, organising testing and advising on supplementation as required. If a blood test is taken by Dr Davies during the appointment, then the fee will also cover simple phlebotomy.
New Patients with Multiple existing Functional testing results: Occasionally patients come to us with large folders of results which they would like Dr Davies to read as part of their assessment. If this is simply NHS blood tests and scan results or letter then this is usually fine. However, genomic panels, organic acids, stool tests and other large functional panels all take time to interpret and this will incur a fee for reporting and take more time. If you wish a lot of prior testing to be considered when you attend for the first time then we advise that you contact the clinic to book a long appointment. Fees for this will be advised on an individual basis and there may not be time for a nutritional therapy review at your consultation.
30-minute Phone consultation with Dr Davies and brief written advice £165
30-minute Phone consultation with Dr Davies and full report / protocol re-write £220
Simple phlebotomy fee £55
Phlebotomy & sample processing with centrifuge
Private prescription £5.50
Prescription with postage to Germany or outside UK £7.50
Postage and Packing for small items and test kits
Significant results review: This includes any review of one of the following tests:
Two or more of the above tests £550
Simple Review appointment: Dr Davies 45 minute advice-only appointment with written report (includes review of non-complex results) £330
Nutritional Therapist 45-minute Review: Discussion of the current treatment protocol with input from Dr Davies where necessary £165
Please note: At present we do not have capacity to offer Nutritional therapist appointments to new patients - this is just a service for those already established on a protocol by Dr Davies.
Cancellation Fee: for clinic sessions cancelled within 1 week of scheduled appointment or on the day, non-attendance (consideration of illness and exceptional circumstances may apply) 25% of scheduled fee
Patients who repeatedly miss appointments or reschedule at short notice more than twice may be asked to pay the full fee. Please do bear in mind that we will typically see only 4-5 patients a day and a last minute cancellation is not often possible for us to fill due to the geographical spread of our patients.
Please Note: Fees may be subject to change although notice will generally be given.